IslandFamilies Limited Privacy Policy

IslandFamilies Limited manages the operation, distribution and marketing of the Community Club membership and provides useful information to local families – we are registered with the Guernsey Data Protection Commissioner.

Data Controller and Data Owner

Your Data Controller is Natalie de Woolfson, and the Data Owner is IslandFamilies Limited (company number 53816).

Purpose of collecting data

Data is collected solely for the purpose of fulfilling the provision of IslandFamilies Limited products and services, which includes:

 

  • Operation and management of the Community Club membership scheme, which includes promotion and advertising of local businesses, administration of business and clients, administration of memberships and customer care
  • Publishing of information relevant to local families such as a What’s On guide, parenting articles, events, research, competitions, relevant charities and other information
  • Community email communications with updates about our products and services
  • Anonymised website usage data to provide and enhance our website service
  • Provision of outsourced services, which are essential for the operation of IslandFamilies such bookkeeping and accounting
  • Provision of Education and Training relevant to parents and businesses.

We also collect data related to IslandFamilies employees, which is necessary for their lawful employment and payroll.

Data collected
  • If you purchased your Community Club membership from our website, we collect your first and last name, address, phone number, email and secure details associated with your PayPal transaction such as your PayPal email address and date of purchase.
  • If you have signed up to receive the IslandFamilies newsletter, we collect your name and email to be able to deliver services and products information.
  • If you are a participating Business Partner, we collect the information submitted at the time of sign up including business contact details, business description, offer details and other information. Most of this information is published through the business listing, which is approved individually by each vendor.
  • We consider email communication an essential part of the provision of our services, however you always have the option to unsubscribe from our emails both as a business or customer.
  • If you are a fan or follower on any social media platform, we do not collect any information on you as it’s held by the social media platforms directly.
  • We use world-class third-party payment processing systems, which encrypt sensitive personal data such as your debit, credit card details or PayPal passwords. No individuals at IslandFamilies can decrypt the sensitive transaction information. The payment gateway systems only allow access to their most senior staff and only in exceptional circumstances (including card fraud investigation) so your card details and PayPal passwords are secure even to their own employees who cannot see the full detail on their screens.
  • If you visit islandfamilies.com, anonymised usage data is collected by various online platforms to enable us to provide better services and includes hosting and backend infrastructure, infrastructure monitoring, analytics, displaying content from external platforms such as our Facebook page, re-marketing and behavioural targeting.
  • If you are an employee of IslandFamilies, we collect your name, email, address, tax coding notices, bank account details, employment details and employment contract.
Data processing

Data processing is carried out using computers and IT tools in limited circumstances printed sign-up forms (with consent tick boxes) following organisational procedures strictly related to the purposes indicated. In addition to IslandFamilies Limited, some data may be accessible to certain persons that provide outsourcing services to IslandFamilies including but not limited to bookkeeping and accounting, website design and development.

Some data may also be available to third-party cloud-based and automated services including email providers, online storage, marketing communication, accounting and project management software.

Place

Data is processes at our registered offices and in any other places where the parties involved in the processing are located, which may include transferring your data outside of Guernsey via cloud-based software which has datacentres located in various jurisdictions.

Some data may also be available to third-party cloud-based and automated services including email providers, online storage, marketing communication, accounting and project management software.

Your rights

You may exercise the rights regarding your data at any point:

  • Withdrawing your consent at any time – you have the right to withdraw consent previously given
  • Right of access – you have the right to learn what data is being processed
  • Right of rectification – you have the right to correct your data
  • Right of erasure – you have the right for your data to be deleted or otherwise removed
  • Right to make a complaint
Third party data ownership

IslandFamilies Limited reserves the right to transfer the management and ownership of the Community Club scheme to someone else, including the transfer of basic personal and business information required for the management of your membership and specifically your name, email, address and phone. You will always have the option to opt-out and to cancel your membership with any new Community Club operator and for your personal data to be deleted.

Security

We take our data security responsibilities seriously and employ a variety of measures to protect our customer data. This includes staff training and awareness, data audits, checks on third-party providers being GDPR compliant, review of our IT tools and internal procedures.

We want to reassure you that we process the minimum amount of data required, for the purpose of providing, operating and marketing IslandFamilies products and services.

Get in touch

Please do not hesitate to get in touch if you have any further questions. You can contact on info@islandfamilies.com